Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations and refunds work for Clawza, Inc. subscriptions and credit purchases.

1. Cancel anytime

You can cancel your subscription at any time from Settings → Billing or the billing portal. When you cancel, your plan remains active through the end of the current paid period and simply does not renew. You keep access until then.

2. Money-back guarantee on your first payment

If you are not satisfied, you may request a full refund of your first subscription payment within 30 days of that initial charge by emailing support@clawza.app. This applies to a new account’s first paid plan.

3. Renewals

Recurring renewal charges (months/years after the first) are generally non-refundable, because the credits and resources for that period are made available to you at the start of the cycle. If a renewal charged in error or you believe there are exceptional circumstances, contact us and we’ll review it in good faith.

4. Credit top-ups & consumed usage

One-time credit packs and credits already consumed (e.g. leads scraped, pages or media generated, emails sent) are non-refundable, as they reflect real third-party and compute costs incurred on your behalf.

5. How to request a refund

Email support@clawza.app from your account email with your account details and the charge in question. Approved refunds are issued to your original payment method, typically within 5–10 business days.

6. Contact

Billing questions: support@clawza.app.